Orders that we receive through this site for items already available in the warehouse are normally processed within 48 hours after receipt of the payment. In case of any problems or temporary unavailability of the ordered item we will contact you as soon as possible.

For orders that include customization, a longer escalation time is required, ranging from 5 to 10 business days after receipt of payment, depending on the type of graphics, printing or embroidery. You will be contacted by us about the file you have uploaded at the order of the day and for the approval of the draft.

Shipments to Italy are entrusted to the GLS courier. In order to ensure the success of the delivery within the times it is recommended to enter a valid address where a person is available at the reception of the goods throughout the day.

In case of non-delivery the buyer can contact us by writing to info@equigames.it so that we can check with the courier where the parcel is located. We will do everything in our power to let the goods be delivered as soon as possible.

Orders that we receive through this site for items already available in the warehouse are normally processed within 48 hours after receipt of the payment. In case of any problems or temporary unavailability of the ordered item we will contact you as soon as possible.

For orders that include customization, a longer escalation time is required, ranging from 5 to 10 business days after receipt of payment, depending on the type of graphics, printing or embroidery. You will be contacted by us about the file you have uploaded at the order of the day and for the approval of the draft.

Shipments to Italy are entrusted to the GLS courier. In order to ensure the success of the delivery within the times it is recommended to enter a valid address where a person is available at the reception of the goods throughout the day.

In case of non-delivery the buyer can contact us by writing to info@equigames.it so that we can check with the courier where the parcel is located. We will do everything in our power to let the goods be delivered as soon as possible.